Shipping & Delivery

Where we ship

Glow Tween currently ships within the United States only, including all 50 states and Washington DC. We are not able to ship internationally or to PO boxes at this time.

Shipping on memberships

Shipping is included in your membership price. There is nothing extra to pay for your monthly Collection — the price you see is the price you pay.

When your Collection ships

Collections are sent out together at the start of each month, so every Glow Girl receives her theme at around the same time. Your first Collection is sent in the first dispatch after you join.

Once your parcel leaves us, delivery usually takes 3 to 7 business days. You will receive an email with tracking as soon as it is on its way.

Glow Shop items

Items bought from the Glow Shop on their own are shipped separately from your Collection, and shipping is calculated at checkout based on your delivery address.

Changing your address

You can update your delivery address any time from My Account. To be safe for the coming month, please make changes at least five days before your renewal date — after that, your Collection may already be packed and labelled.

If a parcel cannot be delivered

If a parcel is returned to us because the address was incomplete or nobody could receive it, we will email you to confirm the correct details before sending it again. A redelivery charge may apply where the original address was incorrect.

Damaged or missing items

We pack every Collection by hand, but occasionally things go wrong. If anything arrives damaged, or an item is missing, email info@glowtween.com within 14 days of delivery with a photo and we will put it right.

Questions

For anything else about a delivery, email info@glowtween.com.